Posts Tagged ‘CSR’

Peace in Our Time: Why the Shareowner versus Stake-tenant Conflict is Outdated

Tuesday, March 2nd, 2010

Normative extremism in the shareholder versus stakeholder debate may well be on its way out. If shareholder value was the pre-eminent metric of corporate entity success in the past two decades, in the new decade it will be far less so. The undisputed twenty-plus-year reign of financialization could be drawing to an overdue end.  Similarly, the exclusive rights on do-gooder patents that activist groups, environmental campaigners, social crusaders and community advocates have hitherto laid claim to might be nearer its expiry date than its partisans realize.  After waging an acrimonious war for so long, veterans on both sides have almost failed to notice how close they are to a final settlement. My prognosis is that the fanatical bipolarism of hardliners on either side of the debate will give way to one that vigorously searches for common ground.

Responding to questions in a 2006 interview, Peter Brabeck-Letmathe, the former Nestlé chief executive, urged companies to strike a balance between, ‘financial fundamentalists’, stubbornly wedded to the view that a public company’s main mission is to enhance shareholder value at all costs and oversee a steady rise in the stock price, on the one hand, and, on the other, ‘ethical stakeholders’ who are actively sympathetic to the position that the creation of a financial surplus is not the primary goal of companies, but rather the delivery of social benefits.

In reality, this either-or conception is an anachronism, at least, within many boardrooms. Most contemporary boards recognize the need to accommodate the interests of a broader set of interests in the formulation and execution of their business strategy. Saddled with multifarious pressures to implement proposals that benefit a basket of diverse constituencies, and not only shareholders, boards have grown quite adept at appraising their responsibilities and integrating its fulfillment in their corporate plans. While ‘ethical shareholders’, who, by the way, do not form a monolithic interest bloc, are content to make demands from vertical silos, boards which are charged with reviewing, analyzing, prioritizing and approving them, are obliged to progress much further to dealing with their implications on the business model, competitiveness, and profitability of the firm. Resolving these dilemmas require delicacy, tact and a firm grasp of the competing arguments.

The responses of boards to these demands, under the rubric generally referred to as corporate social responsibility (CSR), have undergone a significant evolution in recent years. From the philanthropy-dense activities of early years, today many companies have learned to distinguish between spontaneous charitable instincts and business-inspired programs. The January 2010 announcement that Goldman Sachs, the investment bank, would require its partners and senior executives to donate to charity falls in the former category. Noble as these gifts may be, their discretionary character and isolation from the investment bank’s value chain disqualifies them as CSR initiatives.

Professor Geoffrey Heal’s definition of CSR as ‘a program of actions taken to reduce externalized costs or to avoid distributional conflicts’ brings to the fore the fundamental nature of such activities. Heal’s definition presumes productive activities which generate these costs and a cumulative value chain whose end product ownership is disputed by each link on the assembly line with a legitimate claim on it.

In their path-breaking paper, ‘Strategy and Society: The Link between Competitive Advantage and Corporate Social Responsibility,’ published in the December 2006 edition of the Harvard Business Review, Michael E. Porter and Mark R. Kramer argue that the time has come to stop treating ‘corporate success and social welfare as a zero-sum game.’ According to the researchers, ‘if corporations were to analyze their prospects for social responsibility using the same frameworks that guide their core business choices, they would discover that CSR can be much more than a cost, a constraint, or a charitable deed – it can be a source of opportunity, innovation and competitive advantage.’

Increasingly, many companies are bringing the same dispassionate criteria they use for business decision-making to their CSR agenda setting. In his speech, ‘A Conflict of Interests? Reconciling the Interests of Shareholders and Stakeholders,’ delivered at a 2008 RiskMetrics conference, Sir Stephen Green, chairman of HSBC Group, pointed out that sustainability is about ‘bringing relevant issues together into your own business model.’

CSR has outgrown its humanitarian-moralist origins to assume its proper stature as an integral part of value creation and assurance process at corporations. Undoubtedly, articulating the social contract that binds shareowners and staketenants has grown in importance.

In its 2007 Creating Shared Value Report, Nestlé explains that ‘to be successful in the long term it has to create value, not only for its shareholders but also for society . . . not as philanthropy or an add-on, but a fundamental part of our business strategy.’ For corporations whose survival skills are sharply honed, co-opting the new thinking is a clear-headed choice for Darwinian longevity. From building water processing plants in Nigeria to training women in sustainable farming in Pakistan to micro-finance loans for dairy farmers in South America, the company has dovetailed its CSR initiatives with its business goals. In fact, Nestlé has been so successful at establishing and communicating the synthesis of interests between its financial statements and CSR activities that it has won shareholder support for them.

This progress presents an historic opportunity for activists and campaigners who have long complained about the indifference and insincerity of companies to socially responsible practices. Will they take the companies up on their word or prefer to keep barking at an uprooted tree? The convergence of values must not go unnoticed. Companies, like individuals, are still far from the ideal in what they aspire to become within their communities. But strident criticism and persistent condemnation of former practices that companies have taken bold steps to correct is counter-productive and undermines the stated goals of these organizations. Around the world, companies are extending the hand of reconciliation. Would the other side accept it? The time to seize the day is now.

CSR in the United Arab Emirates

Wednesday, February 24th, 2010

A recent national survey in the United Arab Emirates (UAE) indicates that although companies are showing high awareness of CSR, an inordinately low number of companies actually practice CSR. The study covering all 7 emirates was undertaken by the Dubai Chamber of Commerce and Industry, and funded by The Emirates Foundation.

According to the study, while CSR has made its way into the lexicon of businesses, over 90% of the companies surveyed do not currently adopt CSR policies and practices. However, Dubai and Abu Dhabi appear to be the driving force behind CSR practices, which could hope to provide the momentum for implementation of CSR throughout the UAE.

Although the countries in the Gulf were only mildly affected by the economic crisis that ravaged many economies in the Western hemisphere, businesses in the UAE would be wise to learn from this experience and develop new strategies to better manage their portfolio.

The European Union is presently looking to strengthen bilateral business relations with the UAE at present. The Swedish Minister of Trade Dr. Ewa Helena Bjorling, while addressing a press conference at the Jeddah Economic Forum, urged the country to move away from protectionist tendencies and encouraged increasing transparency in businesses.

Addressing water shortages through CSR

Wednesday, February 24th, 2010

Yanti Triwadiantini of the Jakarta Post, in a recent article, discusses why companies should focus on efficient water management in their business operations to not only protect the environment, but also support and improve local communities, making companies more environmentally sustainable as well as socially acceptable.

Canada takes long strides toward CSR

Thursday, January 21st, 2010

As part of the Canadian government’s strategy on CSR, The Centre for Excellence in Corporate Social Responsibility was launched in Ottawa. This new website will create a one-stop-shop with the latest information on corporate social responsibility rules, laws and best practices, as well as timely and practical information and advice on foreign countries, local networks and relevant experiences of Canadian companies, civil society and other stakeholders operating abroad. The focus of this site is to help Canadian companies doing business around the world by providing tools and information for all stakeholders, and raising the bar for excellent CSR-related practices in the extractive industry.

In addition, Canada has also created a $20 million programme targeted at Canadian businesses that wish to invest responsibly in developing countries. This programme aims to increase Canadian direct investment around the world and strengthen global economic partnerships.

U.S. Executives Say CSR Initiatives Can Boost Profits

Friday, January 15th, 2010

Three-quarters of senior U.S. executives say corporate citizenship can boost profits over time, according to the Economist Intelligence Unit’s report, “Corporate citizenship: profiting from a sustainable business”. Sixteen percent said the top motivation for such initiatives were revenue growth, another 16 percent said they aim to increase profits, and 13 percent said the main goal is to reduce costs.

To read the complete article, please visit: http://www.environmentalleader.com/2008/11/26/us-execs-say-csr-initiatives-can-boost-profit/

Nestlé Malaysia MD on the relevance of CSR during a downturn

Thursday, January 14th, 2010

Speaking at a Forum* on the relevance of corporate social responsibility (CSR) during an economic downturn, Nestlé Malaysia’s Managing Director Mr Peter Vogt shared Nestlé’s concept of CSR called Creating Shared Value, which is to create value and sustainable growth for all of the company’s stakeholders – from shareholders to the societies where it operates. He stressed that combining CSR and business strategy is good for both business and the community and enables Nestlé to have sustainable long-term initiatives. He added that even more so in a period of difficulty such as the economic downturn, Nestlé continues its CSR activities, as it is embedded in the company’s business strategy.

He also encouraged well-established companies such as Nestlé to mentor and assist SMEs in developing sustainable environmental management policies and practices. In the long term, these environmental practices can bring cost savings to the company, for instance, through energy-saving initiatives or effective waste management.

Mr Vogt reiterated, “Companies should self regulate and adopt responsible and sustainable environmental approaches to their business operations. Where governments can assist is in strengthening enforcement.”

*organised by the StarBiz-ICR Malaysia Corporate Responsibility Awards 2009, Star Publications (M) Bhd and Institute of Corporate Responsibility (ICR) Malaysia.

Is Corporate Social Responsibility a fad diet or nutritional staple?

Thursday, January 14th, 2010
An extract of an article by Obiora Onyeaso, managing director of an investor relations firm in Nigeria.  

 

Like other fuzzy terminologies, CSR has several definitions. I like Geoffrey Heal’s best because it places CSR at the vortex of interactions where the company enjoys social subsidies in the process of creating private benefits for shareowners. Mr. Heal defines CSR as “a programme of actions taken to reduce externalised costs and avoid distributional conflicts”.

His categorisation of CSR programmes as debts paid and obligations due and not the “thank you to our customers and community” they are frequently presented as is spot on.

Peculiar Nigerian definition

However, in a twist, among Nigerian companies it has come to be almost exclusively identified with donations and sponsorships. This one-dimensional conception of CSR as patronage reflects the expectations of demand communities around the company. A sunken borehole, refurbished school library, repainted dispensary block, food items for an orphanage, support for a cultural event and a new police patrol vehicle are a few examples of responses to such expectations.

Although, companies on the Nigerian Stock Exchange spend several millions and non-trivial management time on such community outreach programmes, very few have any coherent publicly accessible policies that guide their engagements. Notable exceptions are Access Bank and Total which, in addition, publish CSR reports on their websites even though the thrust of their efforts are still overwhelmingly aimed at the philanthropy. As commendable as these commitments are, the often random selection process and allocation decisions may one day be challenged as misguided, unproductive or profligate.

More than displays

Corporate social responsibility is much more than widely publicised displays of the value-laden label “good corporate citizenship”. KLD Research & Analytics, publisher of the KLD400 Index, the leading benchmark on environmental, social and governance metrics for public companies and global authority on social research for institutional investors, lists eight indices for assessing CSR performance: community relations, corporate governance, diversity, employee relations, environment, human rights, product quality and safety, and controversial business issues. Until now, most local initiatives have focused on community relations, and specifically, donor activities. Examples include Zenith Philanthropy, Ecobank Cares and the Dangote Foundation. By extension, local CSR ratings like those published by SIAO, the consulting, tax, audit and HR firm, have emphasised such donor preoccupations. Reporting on the other seven indices is negligible. 

In developed country markets, CSR has moved beyond the prevalent cosmetic do-gooder profiling to a set of stringent investment screening criteria judged according to these seven themes. Ethical funds and socially responsible money managers want to see much more than pictures of staff members clearing blocked drains or a company branded manicured lawn at a city centre roundabout. 

These investors recognise that socially responsible organisations also tend to be well-run institutions. Over time, the sustained demand for a company’s securities by these funds and investors will raise its valuation, therefore shareholder returns, and more than make up for any prior costs in responsible behaviour. The task at hand for companies is to learn these criteria and work towards inclusion in the selection universe of these money managers.

To view the complete article, please visit: http://customsstreet.com/csr-salad-is-corporate-social-responsibility-a-fad-diet-or-nutritional-staple/

Is Corporate Social Responsibility a fad diet or nutritional staple? We welcome your comments!

Corporate Social Responsibility – going beyond philanthropy

Friday, December 18th, 2009

The University of Ghana Business School recently launched a report on corporate social responsibility (CSR). The report presents the broader aspects of CSR and as well as the opportunities and challenges it presents to businesses, and is based on a study conducted in six countries – Ghana, Kenya, Malawi, Mozambique, Namibia, and South Africa. 

During the launch of the report, Dr Daniel Ofori, Head, Organisation and Human Resource Management of the University of Ghana Business School and co-author of the report, explained that CSR goes beyond philanthropy and covers a wider perspective that includes observing sound environmental maintenance practices, good treatment of workers, ensuring quality products, adhering to basic ethical standards in social and business circles, as well as observing their legal obligations.

The shift in Corporate Social Responsibility

Friday, December 11th, 2009

In the past decade, there has been a significant shift in the way the private sector has addressed corporate social responsibility (CSR) – from inserting an environmental section to their annual financial report and only reacting to issues when it hit the media to being pro-active and embedding CSR as part of their day-to-day business operations.

Bill Greenhalgh, in his recent article on CSR in the Financial Post, mentioned Nestlé’s work in the milk districts in India as “the ultimate example of altruistic self-interest” by continuously implemented initiatives that have improved the quality of life of the communities around its factories.

Over the past 50 years, Nestlé has developed artificial insemination programmes for cattle, subsidised farmers’ purchase of milking machines and helped procure loans for the community. In addition, company veterinarians and agronomists supervise the milk routes and advise farmers on the most appropriate feed for the herds and milk storage facilities have been set up in close location to the farmers. 

Corporations need to change the way they manage “people, planet, and profit” and embrace CSR as the way they do business.

The global economic crisis and impacts on children and caregivers

Wednesday, November 11th, 2009

A new ODI background note, commissioned by the UNICEF Regional Office for the Middle East and North Africa, assesses the evidence about the current and potential impacts of the ‘Triple F crisis’ (food, fuel, financial) on children and women in the Middle East and North Africa (MENA). It draws on an analytical framework developed by ODI’s Social Development Programme to assess the impacts of economic crises on children’s experiences of poverty and vulnerability, and how government and donor policy responses could determine the severity of these impacts.

The paper finds that the crisis is already undermining children’s rights along a number of dimensions, including increased food insecurity and related risks of child malnutrition; rising rates of school dropouts in poorer countries in the region, with concerns about rising child protection threats (including harmful forms of child labour); rising vulnerability among migrant, refugee and IDP families; and significant impacts on the employment prospects of young people, already a major concern in many parts of the region.